【Return and Exchange Application Instructions】
1. If there is a need to return the product, please be sure to EMAIL to handle the return, and provide your name, email, mobile phone number, order number and reason for the return, etc. If you pay by means other than credit card, you need to fill in the remittance account number. After receiving your return request, we will immediately confirm the return with you.
2. The return application procedure must be submitted within “seven days after receiving the product” (based on the receipt and collection time shown in the online inquiry system of the supermarket/logistics operator).
3. Please note: Once the product is opened, it cannot be returned, please forgive me. (The outer plastic film has been torn off or the plastic bag of the product has been opened, that is, the unsealed state)
4. In addition to “new product defects” or “wrong goods sent”, the return and exchange of goods caused by other reasons shall be borne by consumers themselves.
5. Please note: 7 days from the day following the application for return and exchange procedures. If the operation cannot be completed due to inability to contact or return the product, the return application will be automatically canceled and no further application will be allowed.
6. If you pay by credit card, the returned goods will be refunded online after the staff confirms that the quantity of the goods is correct. The actual date of crediting the refund will vary according to the crediting date of each card-issuing bank. Please contact us The card-issuing bank confirms the actual credit date.
【Description of goods that cannot be returned or exchanged】
1. Unopened card boxes/retail card packs: As they are probabilistic products, there are concerns about winning percentages and reseals. There are often precedents in the industry and the United States. They cannot be accepted because they cannot be inspected.
2. Peripherals that have been opened/sold separately: because the surface of the package will be slightly worn, stained or even creased during delivery, it will not be accepted.
3. Peripheral supplies in unsealed packaging bags: self-adhesive bags/zipper bags packaging, because it is impossible to determine whether it has been used and the quantity of the contents cannot be clearly counted, so it cannot be accepted.
4. Player cards & collection cards: The trading of cards is similar to financial investment products. The market price will fluctuate depending on factors such as time and space, and often there may be significant changes within a few days, so it cannot be accepted.
5. If the hesitation period of 7 days has passed, returns cannot be processed.
【Remind you again】
1. This online shopping mall is in accordance with the provisions of the “Consumer Protection Law”, and consumers enjoy the rights of a 7-day hesitation period. The hesitation period is not a trial period, and the product must be brand new, unopened, and in complete packaging before it can be returned or refunded. If the product has been opened, it cannot be returned or refunded.
2. If you have carefully read and confirmed that you accept the above items, we will process the return and refund for you as soon as possible after receiving the application.
3. When you return the product via EMAIL, it means that you agree to our return policy and accept us to handle the relevant follow-up processing matters on your behalf.
4. If you have any other questions, please feel free to inquire via EMAIL, or Join our LINE Offical Account, and we will answer you as soon as possible.